Terms of Service

Last updated: October 16, 2026

Welcome to Whitmore Family Toronto.

These Terms of Service apply to your use of whitmorefamilytoronto.com and any purchase made through our website.

By accessing our website or placing an order, you agree to these Terms of Service.

Online store terms

By using this website, you confirm that you are at least the age of majority in your province or territory of residence, or that you have permission from a parent or legal guardian to use this website.

You must not use our products or website for any illegal or unauthorised purpose.

Product information

We do our best to display product descriptions, colours, sizes, images and other product information as accurately as possible.

However, colours may appear slightly different depending on your screen settings, device, lighting and other factors.

Product descriptions, availability and prices may be updated from time to time without prior notice.

Pricing

All prices are displayed on our website and may change from time to time.

We reserve the right to correct obvious pricing errors, product information errors or availability errors.

If an order is affected by an obvious pricing or product information error, we may contact you to resolve the issue or cancel the affected order and issue a refund where appropriate.

Orders

When you place an order, you agree that the information you provide is accurate and complete.

After placing your order, you will normally receive an order confirmation by email.

An order confirmation does not necessarily guarantee acceptance or fulfilment of the order if there is an issue involving payment, availability, pricing, shipping information or suspected fraudulent activity.

Refusal or cancellation of orders

We may refuse, cancel or limit an order where reasonably necessary.

This may include situations involving:

1. Incorrect or incomplete customer information
2. Payment issues
3. Suspected fraud
4. Product availability issues
5. Pricing or listing errors
6. Unusual or suspicious order activity

If we cancel an order after payment has been successfully processed, any applicable refund will be returned to the original payment method.

Shipping

Shipping and delivery times are estimates.

Please review our Shipping Policy for more information regarding processing times, estimated delivery times and direct supplier fulfilment.

Some orders may be fulfilled and shipped directly by suppliers or fulfilment partners, including providers located outside Canada.

Returns and refunds

Returns, exchanges and refunds are handled in accordance with our Returns and Refund Policy.

Nothing in these Terms of Service is intended to limit any mandatory rights you may have under applicable Canadian federal or provincial consumer protection laws.

Payment

We accept the payment methods made available through our checkout.

Depending on availability, these may include credit cards, Shop Pay, Apple Pay, Google Pay, PayPal or other payment options.

By submitting payment information, you confirm that you are authorised to use the payment method selected.

Account information

You agree to provide current, complete and accurate account, billing and shipping information when making a purchase.

If you create an account on our website, you are responsible for keeping your account credentials secure.

Website content

Unless otherwise stated, website content including text, graphics, branding, logos, original product descriptions and layout is owned by or licensed to Whitmore Family Toronto or the relevant content provider.

You may not reproduce, distribute or commercially use protected website content without appropriate permission.

Prohibited use

You must not use our website:

1. For unlawful purposes
2. To violate applicable laws or regulations
3. To infringe intellectual property or other legal rights
4. To transmit viruses, malware or other harmful code
5. To improperly collect personal information from others
6. To interfere with website security, functionality or performance
7. To provide intentionally false or misleading information

Third-party tools and links

Our website may contain links to third-party websites, services or tools.

Whitmore Family Toronto is not responsible for the content, availability, privacy practices or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

Limitation of liability

To the maximum extent permitted by applicable law, Whitmore Family Toronto will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits liability, rights or remedies where such exclusion or limitation is prohibited by applicable law.

Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold Whitmore Family Toronto harmless from claims arising directly from your unlawful use of the website, your material breach of these Terms of Service or your violation of third-party rights.

Changes to these terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised update date.

Your continued use of the website after changes are published is subject to the updated Terms of Service.

Contact us

For questions about these Terms of Service, please contact us at:

Whitmore Family Toronto

Email: info@whitmorefamilytoronto.com

Website: whitmorefamilytoronto.com