Shipping Policy
Last updated: October 16, 2026
At Whitmore Family Toronto, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through whitmorefamilytoronto.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product and shipping details, and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, busy periods, public holidays, incorrect address information or other circumstances outside our control.
Direct supplier shipping
In some cases, Whitmore Family Toronto ships products directly from our suppliers.
This allows an order to be shipped directly to the customer instead of being sent to us first and then forwarded.
As a result, some parcels may be shipped from outside Canada, including from China.
This helps reduce unnecessary handling and allows orders to begin their journey as efficiently as possible.
Shipping carriers
We offer free shipping across Canada.
Depending on the product, supplier location and delivery address, your order may be handled by international shipping partners and local delivery carriers.
When tracking is available, the tracking information will be sent to you after your order has been dispatched.
Shipping costs
Shipping is free for orders delivered within Canada, unless otherwise stated at checkout.
Incorrect shipping details
Please make sure your shipping information is correct before completing your order.
If you notice an error in your address, please contact us as soon as possible at:
info@whitmorefamilytoronto.com
We will do our best to help. However, once an order has been processed or shipped, we may no longer be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
info@whitmorefamilytoronto.com
Please include your name, order number and the email address used when placing your order.
We will review the order information and help you with the next steps.
Lost or missing parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours and the local delivery carrier.
If you are still unable to locate your parcel, please contact us at:
info@whitmorefamilytoronto.com
We will review the situation and assist where possible.
Questions
If you have any questions regarding shipping, please contact us at: