FAQ

Last updated: October 16, 2026

Frequently Asked Questions

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods, public holidays, customs processing or due to carrier delays.

Where do you ship from?

Some orders may be shipped directly from our suppliers or fulfilment partners.

This may include suppliers located outside Canada, including China.

This allows orders to be shipped directly to the customer without unnecessary additional handling.

Do you offer free shipping?

Yes, we offer free shipping across Canada, unless otherwise stated at checkout.

Do you offer returns?

Yes, Whitmore Family Toronto offers a 30-day money-back guarantee.

Please contact us within 30 days of receiving your order at:

info@whitmorefamilytoronto.com

How do I start a return?

Please email us at:

info@whitmorefamilytoronto.com

Include your full name, order number, reason for the return and clear photos if the item is damaged, faulty or incorrect.

We will review your request and provide you with the appropriate return instructions.

Who pays for return shipping?

For change-of-mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.

If the approved return address is located outside Canada, including with a supplier in China, the customer is responsible for arranging and paying for shipping to the provided return address.

Nothing in this policy is intended to limit any mandatory rights you may have under applicable Canadian consumer protection laws.

When will I receive my refund?

Once your return has been received, reviewed and approved, the refund will be processed to your original payment method.

Your bank, card provider or payment provider may require additional time to display the refund.

What if my item is faulty, damaged or incorrect?

Please contact us as soon as possible at:

info@whitmorefamilytoronto.com

Include your order number, a description of the issue and clear photos of the item and packaging.

We will review the situation and provide you with the next steps.

How can I contact Whitmore Family Toronto?

For questions about your order, shipping, returns or anything else, please contact us at:

Whitmore Family Toronto

Email: info@whitmorefamilytoronto.com

Website: whitmorefamilytoronto.com